At EXPEDITE we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.expediteps.com, use our services, or engage with us in other ways. By accessing or using our services, you consent to the practices outlined in this policy.
This policy is designed to comply with the UK’s Data Protection Act 2018, as well as the EU General Data Protection Regulation (GDPR).
Information We Collect
We may collect the following types of information when you interact with our website or services:
- Personal Information: This includes data that can be used to identify you personally, such as your name, email address, postal address, phone number, and payment details.
- Non-Personal Information: This includes data that does not identify you personally, such as your IP address, browser type, device information, browsing behaviour, and referral source.
- Cookies and Tracking Technologies: We use cookies and similar technologies (such as web beacons) to enhance your user experience, analyse traffic patterns, and track your activity on our website. You can manage cookie preferences via your browser settings.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide, operate, and maintain our services.
- To process transactions and send related communications (e.g., order confirmations, invoices, delivery updates).
- To respond to customer service requests and provide support.
- To improve and personalise our website and services.
- To send you marketing communications (if you have opted in to receive them).
- To comply with legal obligations, enforce agreements, and protect our legal rights.
Legal Basis for Processing Your Data
Under the GDPR, we rely on the following legal bases to process your personal data:
- Consent: We may process your data where you have given us explicit consent, such as subscribing to our newsletter or agreeing to receive marketing emails.
- Contractual Necessity: We process your data to fulfil our contractual obligations with you, such as completing orders, processing payments, and delivering goods.
- Legitimate Interests: In some cases, we may process your data for legitimate business interests, such as improving our services and marketing.
- Legal Obligation: We may process your data to comply with legal obligations (e.g., tax reporting, fraud prevention).
Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following cases:
- Service Providers: We may share your data with trusted third-party providers who assist us with business operations, such as payment processors, web hosting services, email marketing platforms, and customer support services. These providers are contractually obligated to protect your data and only use it for the purposes we specify.
- Legal and Regulatory Compliance: We may disclose your personal data where required by law or to comply with legal obligations, such as responding to court orders, government requests, or protecting the rights, property, or safety of Expedite, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owners as part of the transaction
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure. However, please be aware that no data transmission over the internet can be guaranteed to be completely secure, and we cannot ensure the security of information transmitted to or from our website.
Your Rights Under GDPR
Under the GDPR, you have several rights concerning your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccuracies in your personal data.
- Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another data controller.
- Right to Object: You can object to the processing of your personal data based on legitimate interests or direct marketing purposes.
- Right to Withdraw Consent: If we are processing your data based on your consent, you can withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device when you visit our website. You can manage your cookie preferences through your browser settings, including blocking or deleting cookies.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect or process personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such data as soon as possibl
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Expedite, 8 Village Way, Greenmeadow Springs Business Park, Cardiff CF15 7NE
02920 098655